Hypercare
Learn how to keep Salesforce Running With Belmar Hypercare
We understand the importance of a smooth and successful post-implementation phase. That’s why we developed Hypercare, a specialized managed service designed to provide your team with unparalleled support immediately following going live. Hypercare is designed to address all the support, enhancements, reporting or general questions you team has. Hypercare ensures a seamless transition, maximizes user adoption, and protects your investment, allowing your team to focus on what they do best.
Key Benefits
Expert Advice on Demand
After a new Salesforce implementation, it's natural for questions to arise. With Hypercare, you gain immediate access to our team of certified Salesforce experts. This isn't just a basic help desk, our team offer tailored advice, troubleshoot complex issues, and guide your team on best practices. This on-demand expertise empowers your users, reduces frustration, and ensures your Salesforce solution is always running at peak efficiency.
Long-Term Continuity and Support
The success of your Salesforce platform isn't a one-time event, it's a continuous journey. Hypercare provides consistent, long-term support that goes beyond the initial launch. We offer a continuous partnership, ensuring that as your business evolves, your Salesforce system keeps pace. This continuity means your team always has a trusted partner who understands your environment, history, and goals, preventing knowledge gaps and ensuring seamless performance over time.
Proactive and Cost-Effective
We believe in a proactive approach over a reactive one. Because we're a part of your managed service team, we know your Salesforce environment inside and out. This deep knowledge allows us to anticipate potential issues before they escalate. Instead of spending time on discovery and diagnosis, our experts can move directly to resolution, saving you valuable time and reducing the long-term cost of maintenance and unexpected fixes.
Our Process
Performance Monitoring
Your business is always on, and so is our support. We provide continuous monitoring of your Salesforce environment to track key metrics and user activity. This constant oversight allows us to spot unusual patterns and address issues that may impact your ORG. Proactive monitoring replaces the break-fix model and creates a predictable experience for your team.
Ongoing Enhancements
Hypercare is more than a safety net, it’s a launchpad for continuous improvement. We go beyond monitoring and resolving issues, by proactively working with your team to identify ways to enhance your Salesforce environment. This includes identifying opportunities to streamline workflows, optimize reporting, or implement small, impactful enhancements.
Resolution Protocol
When an issue is identified, our process includes a clearly defined and expedited resolution protocol. Because our team is already familiar with your environment, they can bypass the typical discovery phase and move directly to diagnosis and resolution. This efficiency means faster fixes, less disruption for your users, and a quicker return to business as usual.
Post-Resolution Analysis
Our job isn’t done just because a problem is solved. Following every resolution, we conduct a thorough analysis to understand what went wrong and how we can prevent it from happening again. We provide you with recommendations and a summary of the fix. This commitment to continuous improvement ensures every interaction makes your Salesforce environment more robust and resilient.