Nonprofit Success Pack (NPSP) is Salesforce's original nonprofit managed package, and Nonprofit Cloud is Salesforce's newer, more unified platform built for fundraising, program management, and grants in one place. Salesforce has stopped issuing new NPSP licenses, so any nonprofit starting fresh should be on Nonprofit Cloud, and organizations already running NPSP should have a migration plan. We help with both — new Nonprofit Cloud implementations and NPSP-to-Nonprofit Cloud migrations for existing customers.

Salesforce's Power of Us Program donates 10 free Salesforce licenses to qualifying nonprofits, which covers the software cost for a small team. It doesn't cover implementation, configuration, data migration, or ongoing admin support — that's where a partner comes in. We help nonprofits confirm Power of Us eligibility, get the donated licenses set up correctly, and decide when it makes sense to add paid licenses as the team grows.

Not if it's done properly. Data migration is where most Salesforce implementations run into trouble, which is why we treat it as its own workstream rather than an afterthought — mapping every field, de-duplicating records, and validating the data before and after the move so your team can trust the numbers on day one.

It depends on your data complexity, how many systems you're consolidating, and how much customization you need — a lean setup can take a matter of weeks, while a full migration with grants management, program tracking, and legacy data cleanup typically runs a few months.

Yes. We regularly help organizations consolidate data from multiple sources — including merging systems after a nonprofit merger or acquisition — into a single, unified Salesforce environment.

Not necessarily. Many nonprofits can't justify a full-time hire but still need someone keeping the system healthy. Hypercare is designed as that alternative — ongoing admin support, monitoring, and optimization without the cost of a full-time salary and benefits.

No. Most Salesforce implementations fail to deliver value not at launch but in the months after, when there's no one to troubleshoot issues, train new staff, or keep the system tuned as needs change. Our Hypercare program is built specifically for that period: proactive monitoring, on-demand access to certified experts, and ongoing enhancements — not a break-fix ticket queue you wait on.